A modelling technique for re-engineering business processes controlled by ISO 9001
Criado por Lígia Barini de Matos (
Universidade Federal de São Carlos - UFSCar ) em 25 de Novembro de 2008 - 10:27.
Descrição:
This paper discusses the principles of a modelling technique called IDEF9000. IDEF9000 takes a systems view of a Fulfil Order Process and allows the modelling of activities, functional relationships and data. Developed from the original IDEF0 modelling technique, IDEF9000 uses an extended syntax and semantics to identify the links to the ISO 9001 quality standard and visually highlights them for redesign. The paper describes the method and its application in a case study.
Palavras-chave:
Business Process, Business process modelling, Case study, IDEF0, IDEF9000, ISO 9001:2000, Modelling technique, Quality management system
Nó:
8963
Referência completa:
GINGELE, J.; CHILDE, S. J.; MILES, M. E. A modelling technique for re-engineering business processes controlled by ISO 9001. In: Computers in Industry, v. 49, n. 3, p. 235-251, 2002.
