Purpose – This paper aims to present an investigation of the problems concerned with delivering a variety of differing change programmes in a logically structured, repeatable and measurable manner.

Design/methodology/approach – Case studies were conducted on a selection of significantly different manufacturing facility programmes at GKN Aerospace where the output was a generic model more explicit and illustrative than previous approaches taken at the company.

Findings – This paper supports the idea that a strategic and tactical planning process with transferable, common key issues, can be managed in an environment of rapid change. Furthermore, discreet tailoring of the model enables differentiation of each programme type to support a standardized, repeatable and synchronous approach to change management.

Practical implications – This was achieved through the compilation of a single change managementprocess termed the ‘‘5 £ 5 Model’’ incorporating a multi-site working document containing quantifiable, value-added activities.

Originality/value – The new model presented here has been developed from previous literature and tested in practice, but requires further application to validate its applicability in different industry sectors.

Keywords Project management, Change management, Performance measures

Paper type Case study