Designing performance measures: a structured approach.
Criado por Fernando Fonseca (
Universidade de São Paulo ) em 08 de Fevereiro de 2010 - 11:58.
Palavras-chave:
Performance measurement
Nó:
11662
Referência completa:
NEELY, A. et al. Designing performance measures: a structured approach. International Journal of Operations & Production Management, v. 17, n. 11, p. 1131-1152, 1997